Stolen bike? No drama.
*Considering your bike was double-locked (keys in hand) & battery is removed (e-Bikes).
For a full list of surcharges, please visit our helpdesk.
Why Full Theft Coverage?

Basic Theft Coverage
All subscriptions include Basic Theft Coverage. If something
happens to your bike, we’ll replace it right away. T&C apply.

Full Theft Coverage
Add Full Theft Coverage and pay €0 if your bike is stolen while locked & the battery removed (for e-bikes).
Get Full Theft Coverage
The worry-free add-on to your subscription.

New to Swapfiets?
Sign up & book your first appointment today. You can add Full Theft Coverage during your pick-up or anytime later via our app.

FAQs.
More than bike insurance—it’s total peace of mind.
What if my bike gets stolen?
First, double-check that it hasn’t been moved by someone or taken by the municipality (not applicable in all countries).
Still missing? No stress! Report it via the app:
1️⃣ Tap I need help
2️⃣ Select Lost bike
3️⃣ Follow the steps to arrange a new ride
See full help center article here
How do I get Full Theft Coverage?
Already a member? Lucky you! You can add or remove Full Theft Coverage anytime in the app.
New to Swapfiets? Sign up & book your first appointment today. You can add Full Theft Coverage during your pick-up or anytime later via our app.
When does Full Theft Coverage apply (and when does it not)?
Full Theft Coverage has your back—but only if your bike was locked properly when stolen. That means:
✅ Double locked when parked
✅ Battery removed (for e-Bikes)
✅ You still have the key to both your bike & battery (and can show them at your appointment)
Don’t have the key or the battery? Then your own risk fee will be only 50% of the regular surcharges (if you’re on Full Theft Coverage).
Note: If the bike is removed by the municipality, Full Theft Coverage rates do not apply.
How can I prevent bike theft?
Simple:
✔ Always double-lock your bike to something secure
✔ Always remove the battery when parking an e-Bike
I thought everything was included in my Swapfiets subscription?
All Swapfiets subscriptions include a high-quality bike, unlimited service and repairs, 2 safety locks & Basic Theft Coverage. For total peace of mind, add Full Theft Coverage & pay €0 if your bike gets stolen. Just ensure you double-lock the bike & remove the battery (for e-bikes.)




