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Operating hours:
Monday till Friday from 09:00 - 17:30
Saturday from 09:30 - 17:00
Frequently asked questions
Explore popular help topics in our Help Center.
How does Swapfiets work?
Swapfiets is a bike subscription service. For a low, fixed monthly fee, you get a Swapfiets bike and ongoing support. If your bike has an issue, just report it through the Swapfiets app and we’ll repair or swap it. Our goal is to keep you on two wheels without hassle.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the bike model. We'll help you file a police report and give you a replacement. For extra safety, you can also add full theft coverage to your bike subscription.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.
How does Swapfiets work?
Swapfiets is a bike subscription service. For a low, fixed monthly fee, you get a Swapfiets bike and ongoing support. If your bike has an issue, just report it through the Swapfiets app and we’ll repair or swap it. Our goal is to keep you on two wheels without hassle.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the bike model. We'll help you file a police report and give you a replacement. For extra safety, you can also add full theft coverage to your bike subscription.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.
How does Swapfiets work?
Swapfiets is a bike subscription service. For a low, fixed monthly fee, you get a Swapfiets bike and ongoing support. If your bike has an issue, just report it through the Swapfiets app and we’ll repair or swap it. Our goal is to keep you on two wheels without hassle.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the bike model. We'll help you file a police report and give you a replacement. For extra safety, you can also add full theft coverage to your bike subscription.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.
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